Terms and Conditions
If you choose to use our services, you are required to adhere to the following Packaging terms-and-conditions. Packagingon.com holds the right to modify these terms and conditions at any time without prior notice. We recommend that you regularly review this page.
Packagingon.com owns the materials we produce when creating your printed products. We do not sell or give the materials you purchase to any other party. We reserve the right to distribute free samples of your printed products and use them on our website for display.
COPYRIGHT NOTICE
By using our website, you understand and recognize that all contents of this website including, text, data, photographs, graphics, images, illustrations, maps, designs, icons, and other materials, collectively are property of Packagingon.com. Copying, modification, republishing, transmission or otherwise supply of Our Website Contents is prohibited without our written consent.
USER CONDUCT ON OUR WEBSITE
By using our site and by placing an order on our website, you permit that you have all essential permission, right and authority to place the order and you authorize Packagingon.com to produce the products on your behalf. By using our site and by placing an order on our website you agree and warrant that you are of enough legal age to create required legal responsibilities for any liability you may suffer as a result of your use of our website.
You acknowledge that Packagingon.com and its authorized designers shall have the right, but not the responsibility, in their sole discretion to remove any Content that violates the terms of service or may otherwise be offensive. We may preserve content and may also disclose content if required to do so by law or in the case that such disclosure is necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the content violates the rights of third-parties;
You are solely responsible for the content that you send, upload, post or otherwise distribute or transmit to or via our website. You agree that any such material that you send, upload, post or otherwise transmit to or via our website or is used in connection or combination with our Website Contents will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party unless you have obtained the suitable authorizations from the respective owners for such use. You agree and warrant that you shall not send, upload, post or otherwise distribute or transmit to or via our website any materials that are impolite, unlawful or restricts others users from using our website or oversteps the intellectual property rights or other proprietary rights of Packagingon.com.
We do not control the contents posted by the users or customers on our website, and hence do not guarantee the accuracy, truthfulness or quality of the content. Under no circumstances will we be liable to you in any way for any content you may be unprotected to that you may find offensive, impolite or unpleasant.
It is your responsibility to provide correct and promptly updated information for dispensation of your orders and requests. Our website is not meant to be used or retrieved by robots or any other automated means. Deceitful use of our website not conforming to these terms of service will be accused.
Your use of our website creates agreement to collection and use of your information as described in Packagingon.com Privacy Policy. You agree that you have read and understand our Privacy Policy, and your personal and business information will be collected and used as described in our Privacy Policy
RETURN AND REFUND POLICY
Due to the custom nature of printing products and other services we are providing, you need to inform us at support@packagingon.com within 3 business days of receiving your order, if you find the delivered product not according to your order specifications. We cannot issue a refund or credit to you; however, we will reprint your original order if we made an error or find it imperfect. Determination of defect is at the discretion of our management. To receive the reprint of your original order, you must submit digital photos documenting the product defect and return, at your own expense, the full quantity of the original order to us within 5 business days of taking the original order delivery. Charges related to the expedited orders dispensation are non-refundable. The doubtful products are not intended for your use.
PAYMENT, ORDER PLACEMENT & CANCELLATIONS
All price provided by our customer service team will be in U.S. Dollars (USD). Payment for orders will be made in U.S. Dollars. Due to custom nature of printing products and other services we provide, we will not start working on your orders for printing jobs or other services until a full payment including all charges, taxes, shipping and handling fees are paid by the credit card or paid by the user of our website with an approved payment method.
As a part of order placement, we require the customers of our website to approve proof of the electronic file of the printing products or other services they order. Following the approval of proof by the customers the printing jobs are sent to printing press.
Once a print job has been approved by customer and sent to press on or via our website, no changes are allowed to the artwork files, job specifications, or printing turnaround time. You have a limited time of 3-hours after approval of the proof to cancel your order.
Such cancellation will carry a charge of specific percentage of total order amount before the order is cancelled. You may also cancel orders after approving the job for printing within 12-hours’ time limit. Such cancellation will carry a charge of 20% of the total order amount to cover work done in our pre-press department and financial costs associated with cancellation.
We do not guarantee that your order will be cancelled beyond 4-hours’ time limit. In case of order cancellation after 12-hours’ time limit, then 30% of the total order amount will be charged to cover the printing expense.
DESIGN ORDERS
Packagingon.com do not issue refunds or credits for any design services orders. All design orders once placed are final and non-refundable.
INDEMNIFICATION & LIMITATION OF LIABILITY
You agree to defend, indemnify and hold harmless Packagingon.com including its members, directors, employees, representatives, vendors, suppliers, affiliates and subcontractors from and against any and all claims, damages, in the event that a charge, claim or demand, or arbitration, action or proceeding is made or commenced against us, based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by us and ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene; and (c) are the results of unauthorized access to any password-protected area of our website. You shall indemnify and hold us harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending us against any such Claim (2.) paying any judgment or award; and (3.) reimbursing us for any legal fees and expenses it reasonably incurs in responding.
The company won’t be responsible for any misfortune, demise, dangerous occasion, harm or hold up of any kind of its specialists, representatives, showcasing staff, media individuals and relevant experts which is brought on by either the use of our site through the data received, or in the event that any party was prescribed of such a probability of harms.
In no event shall our total liability to you for all damages, losses and causes of action including but not limited to negligence, arising from this agreement or your use of our website exceed the amount paid by you to Packagingon.com for the order or request.
CUSTOMER SUBMITTED ARTWORK
All artwork or designs and images must be provided in CMYK format and with a minimum resolution of 300 DPI. Packagingon.com is not responsible for any color changes that occur in conversions from RGB to CMYK color modes. Packagingon.com is also not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
We have right to refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason. Please note, we do not accept offensive, indecent or improper material for printing.
PROOFS AND COLOR ACCURACY
We require the users and customers of our website to approve proof of an electronic file of the printing products or other services they order. No job will be sent to press without your approval of proof. We are not liable for delays in the order caused by customer’s non-approval of the proof. Please understand, the turnaround times mentioned in our website start after approval of your proof.
Please review your proof thoroughly prior to approval. You should check it against the original file for possible errors in layout, copy, spacing, punctuation or image placement and proportion, bleeds, crops and final text. Electronic proofs do not show transparency, over print issues or color change from RGB to Pantone or CMYK. Please note, application of UV coating or lamination may affect or change the appearance of the printed colors. We are not liable for the final color appearance of a laminated products.
Customer is responsible for all that is contained in the final approved proof
The color to be printed is produced from the submitted artwork file but it cannot be exactly like that color due to the built-in limitations of the printing processes as well as adjoining picture ink needs, the color accuracy cannot be guaranteed. When you place an order, you agree to this drawback of system. The employees are advised to try their best to provide the closest color but the company is not liable for color changes between expected and printed work. There will be no reprinting done for such color alterations which are there due to the system limitations. We are not responsible for the matching color, ink, density on the printed products which you approved. However, the company guarantees the color precision and matching if you order a hard proof from the company. It is to be informed that hard copy proof will cost you more otherwise.
No liability for errors
PackagingOn.com is not responsible for any errors in the final product that were due to any of the following:
Font, grammar and spelling mistakes
Over printing errors
Die lines, erroneous fonts, cropping marks. cracks in folds
Percolating marks, graphics punctuation
Difference in finished size of the product
Packagingon.com does not use gang printing for most printing products. At times and based on the requirements of our individual website user and customer, we may choose a printing method that is best suited for a particular print item or items.
Overruns/under-runs
We usually deliver the exact number of products orders and a small surplus without charging our customers for additional money. In the case of an under-run- your bill will surmount to the quantity you received. The most accepted trade practice is delivering 5% of the quantity that was ordered, in addition or subtraction and that is what we follow.
PRODUCTION SPEED, SHIPPING AND DELIVERY OF ORDERS
Production speed and printing turnaround time start AFTER your artwork/files have been uploaded, reviewed and accepted by our Prepress department, you have approved the press-ready proof (whether an electronic files or hard copy) and a full payment including shipping and handling fees has been made. During the order placement process on our website, you have ability to select production speed which indicates number of business days required for printing your order and making it ready for turnover to the shipping company for shipment. Your approval of proof must be received before 10 AM Central Standard Time (CST).
We make all efforts to print and ship your orders in a timely manner. In no case shall Packagingon.com be liable for any consequential or damages resulting from any delay in shipment or delivery. You agree not to hold Packagingon.com liable for delays in shipments caused by bad weather, shipping company delays, customs issues or any other circumstances beyond our direct control. In case of delay due to technical problems due to equipment failure during the printing process, expedited charges will be refunded. Orders cannot be cancelled due to delay in the printing process.
You agree to pay all customs duties and fees on good that are shipped to their respective locations. It is the responsibility of the customers to make arrangements to clear customs for shipments delivered outside the United States.
Packagingon.com offers Free 5 Business Days Ground Shipping to any ONE LOCATION PER ORDER within USA with no quantity or weight limit. Shipping to additional destinations will be charged extra. We do not guarantee shipping and delivery transit times and are not responsible for delay, loss, damage or theft of the printing products during shipping and delivery. Packagingon.com will not liable for damages that occur in shipping. Lost or damaged shipment claims can be filed after 20 days from the package shipment date.
If you provide us incorrect shipment delivery address or otherwise make an error in the submission of the complete delivery address, we will charge additional shipping and handling charges for re-shipment.
Payment Terms & Collection Expenses
Warehousing and storage accounts are due and payable monthly, in advance. Company will issue the monthly statement, in advance to Customer and Customer shall pay Company within 15 days of the invoice date unless otherwise agreed by the Parties in writing. All invoices not paid within 15 days of invoice date will be subject to a late fee of 1.5% per month
CHANGES TO OUR WEBSITE AND TERMS AND CONDITIONS
We reserve the right to amend any portion of our website and or Terms and Conditions at any time with or without notice to the users and customers of our website. The changes to our website will become part of our website and the new Terms of Service will be posted on our website and will be effective immediately. Your continued use of our website after such changes are posted will constitute your agreement to such changes.
For more details feel free to contact us via email at
support@packagingon.com
